Library Closure FAQs

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Library Closure FAQs

The library buildings are currently closed, but our digital library is open 24/7 and staff are available to help. Check out the most frequently asked questions about the library. Don’t see your question here? Please feel free to reach out to us.
Text, chat, or e-mail us: https://chat.mosio.com/par/chat/new_chat/mb2938


Why did you close?
All Warren County Library buildings will temporarily close to the public in accordance with New Jersey Governor Phil Murphy’s Executive Order 104 (2020):
The following facilities are added to the list of facilities closed to members of the public in accordance with paragraph 7 of Executive Order No. 104 (2020).  All municipal, county and state public libraries, and all libraries and computer labs at public and private colleges and universities. 
All Branches will remain closed to the public for as long as Executive Order No. 104 (2020) remains in effect. 


How do I renew my library card?
To renew your card, please contact us. Provide your name and library card number. We will renew your card for 3 months. Once we reopen, we ask that you stop by the library with current ID and proof of address for a complete renewal.
Text, chat, or e-mail us here: https://chat.mosio.com/par/chat/new_chat/mb2938


How can I register for a library card while you are closed?
To register for a library card, please contact us and provide your name, address, telephone number, and email address. Text, chat, or e-mail us here: https://chat.mosio.com/par/chat/new_chat/mb2938
If you are eligible for a library card (please see “Library Membership” for information about eligibility: https://warrenlib.org/content/policies), staff will set up a temporary card for you. 
Staff will provide you with a library card number which you can begin using immediately to access all online resources, including e-books. A library card will then be mailed to the address you provided. 
This is a full access card, but will expire in 3 months. Once we reopen, please stop by the library with photo ID and proof of address. We will verify your information and renew your card.


How do I register for virtual library programs?
1. Go to warrenlib.org, the library's website.
2. Click on Event Calendar.
3. Find the event you want to attend and click on it.
4. A pop-up box appears with the program description. Click on View More at the bottom of that box.
5. Fill out the registration form and click on Submit.

 

When will in-person library programs resume?
All library programs have been canceled through the month of June. Once the library re-opens, we will reevaluate programming based on current health recommendations.
 

How can I request an ILL (Interlibrary Loan)?
At this time, our Interlibrary Loan services are suspended. All libraries in New Jersey are temporarily closed to the public, and we are unable to lend or borrow books from other libraries. Thank you for your patience.


What if I have an ILL (Interlibrary Loan) at home?
If you have an Interlibrary Loan in your possession, please hold onto it until we reopen. There will be no fines or fees while we remain closed. 


Do you accept book donations? 
At this time, we are not accepting book donations. Thank you. 


When will the library reopen?
We do not have a date set for reopening. Please check our website www.warrenlib.org for any news or updates.

 

How do I contact the library staff?
To ask staff a question, you may contact us online via text, chat, or e-mail: https://chat.mosio.com/par/chat/new_chat/mb2938


How do I access e-books?
For information about downloading e-books, e-audiobooks, e-magazines and more, please visit our webpage: https://warrenlib.org/content/e-books-more


Can I still return my books and movies while you are closed?
If you have books, movies, and other library items at home, please hold onto them. We are not accepting returns at this time. There will be no late fees or fines accrued while we remain closed.


Can I still get books and movies from the library?
We have digital books, audiobooks, movies, music, magazines and more available 24/7 in our digital library.  Please visit our webpage for information about downloads: https://warrenlib.org/content/e-books-more 
However, you cannot check out physical materials (i.e.- books and DVDs) until the library reopens.


Will I be fined for overdue materials?
There will be no overdue fines while the library is closed. If you have any questions about items on your account, feel free to contact us.


What will happen to my items on hold that are waiting to be picked up?
If you received notification that your item is ready to be picked up, your item will be available to you as soon as the library reopens. Once the library reopens, all items on hold will be available for a 7 day pick-up window.
 

Can I still get the Volunteer Income Tax Assistance group to prepare my taxes this year?
Since the library is closed, the VITA sessions scheduled at the library have been cancelled. Please contact VITA directly for assistance:
https://norwescap.org/financial-capacity-building/vita/


Are homebound services available?
Homebound services are not available. Once the library reopens, we will contact homebound members to plan our next delivery.


Are bookmobile services available?
Bookmobile services are not available. Once the library reopens, we will contact our usual Bookmobile stops to schedule our next visits.


Is the library's WiFi still on?
The WiFi is still turned on in all of our library buildings. You can access our Wifi from the safety of your car in our parking lots.


Can you recommend ways to keep my children reading and learning while their schools are closed?
Yes! Tumblebooks and TumbleMath are just two of the free resources the library offers to help children keep up with math and reading at home. You can find links here: https://warrenlib.org/content/e-books-more
Our children's librarian has also prepared a list of remote learning resources.
Plus, every week, library staff will be posting fun and educational resources on our library’s Facebook page, and hosting online storytimes on Facebook Live on Tuesdays at 1:30pn and Wednesdays at 10am: https://www.facebook.com/WarrenLib/

I am having issues with Cloud Library. When I log in, the screen freezes and I can't access my account. How do I fix this?
Please note that Cloud Library is experiencing periodic disruptions in service due to the overwhelming number of users. They have doubled their server capacity, which has helped, but there are still intermittent outages. We recommend trying to access Cloud Library in the morning or later at night when there might be fewer users.